Terms of Services Nationalpark Hohe Tauern
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(Last updated: August 2004)

1.) Delivery

All deliveries are ultimately at the buyer's account and risk. We can only consider complaints about delivered items if they are made within 8 days of receipt of the delivery.

Damage in transit is ultimately to be charged to the carrier in question and must be claimed by the recipient. For book consignments, Federal Law regulations about fair trading apply.

In addition to purchase prices you will be liable to pay postage costs, as set by the Austrian Mail Service. No charges will be levied by us for packaging and processing.

For deliveries to foreign countries, the carrier's postage costs will be added to the purchase price. The goods must be paid for in advance by credit card or credit transfer. Once the invoiced amount has been transferred to our account, the goods will be dispatched to you immediately.

Delivery times

We will endeavour to ensure that you receive the goods ordered within 10 working days. For orders from abroad, an extra working day must be added to allow for mail processing.

We would ask you to bear the fact in mind, that we too rely upon other companies, such as the postal service, for the delivery of your order.


2.) Payment

Payment options

You can pay for your order by credit card (Visa) or by invoice with payment form.

For orders from Austria: with your delivery you will receive the invoice and payment form. The invoiced amount must be paid either by 14 days at the latest after receipt of the goods, or on the date printed on the invoice, as the case may be. Fees for reminders and the costs of recovering goods will be at the expenses of the debtor. (Orders from abroad - please refer to paragraph 1 "Delivery")


3.) Reservation of title

The goods will remain the sole property of Hohe Tauern National Park, until they have been paid for in full.


4.) Return of goods

For orders on the Internet, rights to withdraw from the purchase apply, in accordance with the Distance Selling Act.

The goods may be exchanged within 8 days after receipt. Where we have not been at fault, return postage will be at the buyer's expense. A voucher will be issued only if the returned goods are in a perfect condition. Returned CDs and videos will be accepted only if they are still in their original packaging. Returned books will only be accepted if there are no visible signs of use.


5.) Place of payment and jurisdiction

The place of payment is 9971 Matrei in East Tyrol. The place of jurisdiction is 9900 Lienz. No other terms and conditions will be accepted. Any modifications to them must be accepted in writing. Verbal agreements will not be admissible.


6.) Data protection

We will save the data that you have provided to our company's database and process it exclusively in the context of your order. We guarantee that your data will remain confidential in accordance with the Data Protection Act, and will not be passed on to third parties.

No liability is accepted for errors, technical changes, incorrect images or prices!

Shop operater: Hohe Tauern National Park office, Kirchplatz 2, A 9971 Matrei in East Tyrol, tel: +43(0)4875 5112; fax:+43(0)4875 5112-21; e-mail: nationalparkrat@hohetauern.at
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